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Monday’s Episode

271: How to Increase Your Conversational Intelligence: Judith Glaser appeared on the show to discuss the lessons from her bestselling book, Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results.

Key Points

• Great conversation leads to great relationships, which leads to great culture.
• Level I conversations are about resistance
• Level II conversations are about “wait and see“
• Level III conversations are about co-creation
• When we are threatened by others, cortisol can linger for 26 hours.
• Children have the same capacity for conversational intelligence that adults do, but only if we have the courage to nurture their growth.

Resources Mentioned

• Conversational Intelligence by Judith Glaser
• Conversational Intelligence website

Related Episodes

• CFL91: How to Listen When Someone is Venting
• CFL161: How To Address Difficult Conversations
• CFL177: How to Start a Conversation With Anyone

Quick Reads

Google’s Former Happiness Guru Developed a Three-Second Brain Exercise For Finding Joy: It takes more than three seconds to read, but skill a great, quick message.

How to Say No When It Really Counts: This isn’t about taking on too many commitments — it’s about how to say “no” when saying “yes” could get you into really hot water.

Confessions of an Untraumatized 40-Something Happily Married Woman: The only time “unremarkable” sounds good it when it’s on a medical report. If you’re feeling somewhat unremarkable these days, this article from my friend Beth Buelow will help.

In-Depth Reads

How To Write Your First Pain Letter: Cover letters not working for you? This approach may be exactly what you need.

Inspiration

We the People: Feeling compelled to defend your opinions after last week’s American Presidential election? Past guest David Marquet has an important call to action for all of us.